Star MerchantTerms of service

§ 1General provisions

1. The provider and operator of the game "Star Merchant" (Gwiezdny Kupiec) (hereinafter: the game) is Andrzej Andelbrat, trading as AllesKlar Service, Lönsweg 30, 21680 Stade, Germany, e-mail: allesklarservice.de@gmail.com (hereinafter: we, the provider). Full company details can be found on the page Company details (Impressum).
2. The game is a turn-based economic game set in space. The player runs a trading house, buys and sells goods between worlds, expands a fleet and competes with other players. The game is available in a web browser at https://gwiezdnykupiec.pl and as an Android app on Google Play.
3. These terms set out the rules for using the game, creating an account and making in-game purchases, as well as the rights and obligations of players and the provider. They are available free of charge at https://gwiezdnykupiec.pl/regulamin-en.html in a form that allows them to be downloaded, saved and printed.
4. By starting to use the game you confirm that you have read and accept these terms. Acceptance is additionally confirmed when creating an account and with every purchase.
5. The contract is concluded in Polish; this English version is a translation provided for players' convenience. In the event of any discrepancy, the Polish version of the terms (regulamin.html) prevails. You may contact the provider in Polish, English or German.
6. Player means any person using the game. Consumer means a player who uses the game for purposes outside their trade, business or profession.

§ 2Using the game

1. Use of the game is free of charge. Only the additional digital content described in § 4 is paid for; buying it is voluntary and not a condition of playing.
2. Solo mode requires no account. The game state is saved only in the device's storage (browser or app). Clearing browser data, uninstalling the app or changing device results in the loss of that save.
3. An account is optional and is needed for online play and for purchases. To create an account you need: an e-mail address, a trading house name and a password. The account is activated via a link sent to the e-mail address provided. One person may hold only one account.
4. The player is responsible for keeping the password secret and for actions taken using their account. Unauthorised use of the account must be reported to us without delay.
5. The trading house name and other content entered by the player must not infringe the law, public decency or third-party rights (§ 3(2)).
6. Technical requirements: a current version of a web browser with JavaScript enabled, or the app from Google Play on an Android device. Online play requires an internet connection. Solo mode also works offline once the game has been loaded for the first time.
7. Age. The game may be used by persons aged 13 or over. Persons under 18 may make in-game purchases only with the consent of a parent or legal guardian; by making a purchase, the player confirms that they are of full age or have such consent.

§ 3Online worlds and fair play

1. In online mode players compete in worlds run on our server. Cycles (turns) are settled by the server according to the schedule of the given world; the settlement result calculated by the server is binding.
2. Fair play applies. In particular, the following is prohibited:
   • holding or using more than one account (multi-accounting), including playing several accounts in the same world,
   • using bots, scripts, macros and other tools that automate play,
   • exploiting game bugs (exploits) instead of reporting them, interfering with communication with the server, manipulating game data,
   • using names that are offensive, vulgar, discriminatory, misleading (e.g. impersonating the administration) or that infringe third-party rights,
   • actions that hinder other players' play or disrupt the operation of the server.
3. Moderation. In the event of a breach of the rules we may — depending on its seriousness — issue a warning, change a prohibited name, revoke benefits obtained unfairly, remove the trading house from the world or block the account (§ 9(2)). In the case of gross breaches (e.g. numerous multi-accounts, bots) the block may be imposed without prior warning.
4. Inactive players. The trading house of a player who makes no moves for an extended period is switched to autopilot: the server performs simple, safe actions on their behalf so that the world remains playable for the others.
5. World management. We may pause, reset, merge or close worlds at any time — in particular after a game has ended, for technical reasons, when the number of active players is low or when the game is updated. Where possible, we give reasonable advance notice in the game of a planned world closure.
6. World channel. Every online world has a shared text channel on which the players of that world write to each other. Messages are visible to every player of that world and to the administrator. Prohibited content includes in particular abusive, vulgar or discriminatory content, threats, harassment, spam and advertising, content unsuitable for children, sharing contact details, and attempts to obtain data, passwords or money by deception. Web addresses do not pass through the channel. Every player can report a message and mute another player — that player's messages then stop being shown to them. We may hide a message that breaches these rules and withdraw a player's right to write on the channels, temporarily or permanently; in all other respects paragraph 3 applies. The channel keeps the last 300 messages of a world; older ones are deleted automatically and all of them disappear when the world closes. The channel is not a support contact; complaints are handled in accordance with § 6.
7. The game state is not an asset. The in-game currency ("thalers"), goods, ships, buildings, ranking position and other elements of the game state are solely elements of gameplay. They have no monetary value, cannot be exchanged for money or other consideration, and may not be sold between players outside the game mechanics. Their loss as a result of gameplay, a reset or the closure of a world gives rise to no claims against the provider. This does not apply to paid licences referred to in § 4 and § 9(4).

§ 4In-game purchases

1. Two kinds of digital content can be purchased in the game:
   • one-off packs — permanently assigned to the account,
   • Guild officer licences — active for 30 days from purchase.
2. Current offer and prices:

   Digital content	Type	Price (PLN)	Price (EUR)	Price (USD)
   Captain's Licence (Licencja Kapitana)	one-off pack, permanent	PLN 14.99	EUR 3.49	USD 3.49
   Hyades Sector (Sektor Hyad)	one-off pack, permanent	PLN 12.99	EUR 2.99	USD 2.99
   Smugglers' Guild (Gildia Przemytników)	one-off pack, permanent	PLN 8.99	EUR 1.99	USD 1.99
   Fleet Crests and Colours (Herby i barwy floty)	one-off pack, permanent	PLN 4.99	EUR 1.19	USD 1.19
   Guild Officer: Navigator (Nawigator)	30-day licence	PLN 9.99	EUR 2.49	USD 2.49
   Guild Officer: Engineer (Inżynier)	30-day licence	PLN 9.99	EUR 2.49	USD 2.49
   Guild Officer: Governor (Gubernator)	30-day licence	PLN 9.99	EUR 2.49	USD 2.49
   Guild Officer: Broker (Makler)	30-day licence	PLN 9.99	EUR 2.49	USD 2.49
   Guild Officer: Technocrat (Technokrata)	30-day licence	PLN 9.99	EUR 2.49	USD 2.49
   Guild Officer: Admiral (Admirał)	30-day licence	PLN 9.99	EUR 2.49	USD 2.49
   Guild Staff (all officers) (Sztab Gildii)	30-day licence	PLN 24.99	EUR 5.99	USD 5.99

   Prices are final prices. In the browser you are charged in the currency you pick in the shop — Polish złoty (PLN), euro (EUR) or US dollars (USD); in the Google Play app Google converts the base price into the currency of your Google Play country. The provider is a small business within the meaning of § 19 of the German VAT Act (UStG) — VAT is neither charged nor shown. The price applicable to a given purchase is always displayed in the game and in the payment window before payment is confirmed.
3. Time-limited licences do not renew automatically. They expire after 30 days; the player may buy them again.
4. Purchases require an account (§ 2(3)), because the licence is assigned to the account and is thereby available on every device on which the player logs in.
5. Payment.
   • In the browser, payment is handled by the payment provider Stripe (payment card, BLIK, Przelewy24). Payment details are given directly to the payment provider; we do not receive them.
   • In the Google Play app, payment is made through the Google Play billing system. The Google Play terms of service, including Google's refund rules, additionally apply to such purchases. The provider remains the party to the contract for the sale of digital content.
6. Conclusion of the contract. The presentation of digital content in the game constitutes an invitation to make an offer. The player makes an offer by clicking the purchase button labelled as creating an obligation to pay and by making the payment. The contract is concluded when the payment provider confirms the payment. The consumer receives confirmation of the contract by e-mail to the account address (for Google Play, Google also sends a purchase confirmation).
7. Delivery. The digital content is made available on the player's account immediately after payment is confirmed — usually within a few seconds. If the licence does not appear on the account, § 6 applies.
8. Restoring purchases. Purchases made through Google Play can be restored on a new device using the "Restore purchases" function in the app, after logging in to the same game account and the same Google account. Purchases made through Stripe are visible on the account after logging in on any device.
9. Digital content is granted as a non-exclusive, non-transferable right to use it in the game, on the player's own account. It may not be resold or transferred to another account.
10. We may change the offer and prices for the future. Changes do not affect purchases already made.

§ 5Right of withdrawal (consumers)

1. A consumer who has concluded a distance contract with us has the right to withdraw from it within 14 days without giving any reason. The period runs from the day the contract is concluded (§ 4(6)).
2. To withdraw from the contract, it is sufficient to send an unequivocal statement — most simply by e-mail to allesklarservice.de@gmail.com. You may use the model withdrawal form at the end of these terms, but this is not obligatory. To meet the withdrawal deadline, it is sufficient to send the statement before the period expires.
3. In the event of an effective withdrawal we will reimburse all payments received without undue delay and no later than 14 days from receipt of the statement, using the same means of payment as used for the original transaction, unless the consumer has expressly agreed otherwise. The reimbursement involves no cost to the consumer.
4. Loss of the right of withdrawal on immediate delivery

   Digital content in the game is delivered immediately after payment. Under Article 38(13) of the Polish Consumer Rights Act, § 356(5) of the German Civil Code (BGB) and Article 16(m) of Directive 2011/83/EU, the right of withdrawal from a contract for the supply of digital content not supplied on a tangible medium does not apply if performance has begun with the consumer's prior express consent before the withdrawal period expires, after the consumer has been informed that they thereby lose the right of withdrawal, and the provider has given the consumer confirmation of the contract and of that consent.

   For that reason, before paying, the player ticks a consent in the purchase window reading: "I request immediate delivery of the digital content and acknowledge that I lose my right of withdrawal once it has been delivered." Without ticking this consent, an in-game purchase is not possible. The right of withdrawal expires once the content is made available on the account. We send confirmation of the contract together with this consent by e-mail.

5. Loss of the right of withdrawal does not limit the consumer's rights in respect of the digital content's lack of conformity with the contract (§ 6).
6. Purchases through Google Play. Withdrawal and refunds for purchases made in the app through the Google Play billing system are handled by Google under the Google Play refund policy (requests are made in the Google Play store or in the Google account). If Google refuses a refund and the consumer is entitled to one under these terms or by law, the consumer may contact us directly.

§ 6Complaints

1. Complaints about the game, the account and purchases may be submitted by e-mail to allesklarservice.de@gmail.com. Please include: the account e-mail address or trading house name, a description of the problem, the date it occurred and, for purchases, the date of purchase and the name of the content bought (a payment confirmation is helpful).
2. We respond to complaints within 14 days of receipt, to the e-mail address from which the complaint was sent. If we fail to respond within that period, the consumer's complaint is deemed to have been accepted.
3. We are liable for the conformity of digital content with the contract under the rules laid down in consumer law (in Poland: Chapter 5b of the Consumer Rights Act; in Germany: §§ 327 et seq. BGB). Digital content should work as described in the game, for the period for which it was granted.
4. If a purchased licence did not work or did not appear on the account, we first grant it manually to the player's account. If that is not possible within a reasonable time, or the player is not interested in it, we refund the amount paid using the same payment method (for Google Play — via Google).
5. Complaints do not cover the loss of game-state elements arising from gameplay itself (e.g. a failed transaction, other players' actions), from a world reset, or the loss of a save in solo mode (§ 8).

§ 7Personal data

1. The rules for processing players' personal data — including the e-mail address, account data, purchase data and technical data — and the rights of data subjects are described in the Privacy policy, which is a separate document.
2. The data controller is the provider named in § 1(1).

§ 8Liability

1. The game is provided free of charge "as is", to the extent permitted by law. We strive to keep it running stably and without errors, but we do not guarantee uninterrupted availability.
2. To the extent permitted by law, we are not liable for:
   • technical interruptions, maintenance, failures of the server, the connection or external services (hosting, Google Play, Stripe) and their consequences for gameplay,
   • loss of a solo-mode save — the save is stored only on the player's device and is not copied to our server,
   • the actions of other players, including the consequences of their trading decisions and of rule breaches before they are detected,
   • the consequences of using the game contrary to these terms, on outdated software or with an unstable internet connection.
3. The limitations of liability do not apply to damage caused intentionally or by gross negligence, to injury to life, body or health, to liability under guarantees and for the conformity of paid digital content with the contract, or to other cases in which the law does not allow liability towards consumers to be excluded or limited. In the event of a slightly negligent breach of a material contractual obligation, we are liable for typical and foreseeable damage.
4. The player is liable for damage caused to the provider or other players through a culpable breach of these terms.

§ 9Termination

1. By the player. The player may stop using the game at any time. The account can be deleted by the player in the game (start screen → Online game → Delete account) or by sending a request by e-mail from the address with which the account is registered. Deleting the account is irreversible: it removes the trading house from all worlds and the licences assigned to the account, including paid and unused ones.
2. Blocking by the provider. We may block the account of a player who breaches these terms, after a prior warning; in the case of gross breaches (§ 3(3)) — without warning. We notify the player of the block and its reason by e-mail. The player may contest the block through the complaints procedure (§ 6). Blocking of an account through the player's own fault does not entitle the player to a refund, unless the law provides otherwise.
3. Discontinuation of the service. We may discontinue the online game or the game as a whole with 30 days' notice, announced on the game's website and by e-mail to account holders.
4. If the service is discontinued or the online game is closed, we refund pro rata the fee for time-limited licences that have been paid for but not used up (for the period from the date of discontinuation to the end of the licence's validity). The consumer's statutory rights remain unaffected.

§ 10Changes to these terms

1. We may amend these terms for important reasons, in particular: changes in the law, changes to the scope or operation of the game, the addition of new features or digital content, a change of payment provider, or the need to prevent abuse.
2. A new version of the terms is published on this page with the date from which it applies. Changes are not retroactive and do not affect purchases made before they take effect.
3. Account holders are notified of material changes by e-mail at least 14 days before they take effect. A player who does not accept the changes may delete their account before the changes take effect (§ 9(1)). Continued use of the account after the changes take effect constitutes acceptance of them.

§ 11Governing law and disputes

1. Contracts concluded under these terms are governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
2. This choice of law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence (Article 6(2) of the Rome I Regulation). A consumer residing in Poland therefore retains the protection of Polish consumer law, in particular the Consumer Rights Act and the Civil Code.
3. The competent court is determined under the general rules. A consumer may bring proceedings before the courts of their place of residence or of the provider's seat.
4. The provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 of the German Consumer Dispute Resolution Act, VSBG). This does not preclude the consumer from using the out-of-court complaint and redress procedures provided for by the law of their country of residence (in Poland, for example, the assistance of the district or municipal consumer ombudsman).
5. We try to resolve disputes amicably. You can write to us about any matter at allesklarservice.de@gmail.com.
6. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain in force; the invalid provision is replaced by the applicable statutory provisions.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract (§ 5). It is sufficient to copy the text below into an e-mail.

To: Andrzej Andelbrat, AllesKlar Service
Lönsweg 30, 21680 Stade, Germany
e-mail: allesklarservice.de@gmail.com

I hereby give notice that I withdraw from my contract for the supply
of the following digital content in the game Star Merchant:
.................................................................
(name of the pack or licence)

Date of purchase: ..................
Game account e-mail address / trading house name: ..................
Name of consumer: ..................
Address of consumer: ..................

Date: ..................
Signature of consumer (only if this form is sent on paper)

These terms apply from 29 August 2026.